System of interaction with REVERA

1. Financial Interaction

REVERA employs various tariff structures for its legal services.

When using hourly tariffs, the cost is determined by the actual work done by the lawyers, their efficiency, and standard hourly rates, which vary according to the employees' qualifications. It is also possible, by mutual agreement, to apply an average hourly rate across all levels of lawyers.

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Position of the specialist providing consultations	Rate, Euro/hour
Position of the specialist providing consultations	REVERA Belarus	REVERA Cyprus	REVERA Polska	REVERA Georgia	REVERA Kazakhstan
Legal Assistant	75	100	80	75	75
Junior Associate	100	140	110	100	100
Associate	130	180	130	130	130
Leading Associate	160	220	170	160	170
Senior Associate	180	250	190	180	200
Counsel	210	300	220	210	220
Senior Counsel	210	300	220	210	220
Associated Partner	250	350	250	250	250
Partner	250	380	290	290	290
Flat Rate	160	230	180	170	170

CAP: An upper threshold for the cost of legal services, which should not be exceeded. The threshold is agreed upon if the total amount of work can be estimated in advance, and billing is carried out using hourly rates. Compliance with the maximum cost of legal services is monitored on a monthly basis.
Budget: A fixed cost for a particular job, agreed upon in advance. Upon completion of the work or at other agreed terms, the Client receives invoices and/or certificates for the legal services rendered, without providing detailed reports and breakdowns of labor costs.

If the need arises to provide legal services beyond the initially agreed-upon budget or CAP, the Project Manager (PM) will agree with the Client on the financial terms for the additional scope of work.

Payment for Legal Services Provided

Hourly Billing and CAP: Payment is made monthly based on the Client's accepted reports on the work performed and the issued invoices and/or certificates.
Budget Billing: Payment is made upon completion of the entire scope of work for the task(s).
Prepayment: The prepayment made is counted towards the first (or several first) months of the services rendered.
Additional Expenses: Any additional expenses incurred during the work shall be paid by the Client themselves or reimbursed in excess of the cost of legal services.

Information Reflected in Reports on Legal Services Rendered

Tasks assigned to lawyers
Qualifications of the lawyers who performed the tasks
The time to be billed
The cost of legal services for each task
The amount of additional expenses to be reimbursed
A breakdown of labor costs (task name, date of performance, content of the work, actual and billable time)

The cost of legal services in the reports shall be indicated in Euros without VAT. If VAT is to be charged, the amount of VAT shall increase the total amount invoiced to the Client.

Stages of Financial Interaction

The Client and REVERA agree on the terms of cooperation and the commercial offer.
The Client and REVERA conclude the Contract for legal services.
If prepayment is agreed upon, the Client receives an invoice, which is payable before the start of legal services.
Depending on the chosen format of work:
- Hourly Payment or CAP: The Client receives a monthly report on the legal services rendered, along with a scan-copy of the invoice and/or certificate by the 13th day of the month following the reporting month. This should be paid if there are no objections.
- Budget:Upon completion of the work or one of its stages, the Client is notified via email and receives a scan copy of the invoice and/or certificate. The original documents for payment are sent to the Client by post.

After reviewing the report/notification, the Client shall inform by email (or via other preferred communication means) about their agreement to accept/pay for the rendered legal services or any questions on the report. The project manager shall promptly address any questions related to the tasks and may involve the client manager if necessary.

The Client pays based on the invoice or certificate, either in cash or non-cash form. In case of payment by cash deposit to the REVERA current account through the bank's cash desk, the Client provides a receipt confirming the date of payment. If a prepayment has been made, it is accounted for in the certificate.

If the Client does not accept the report on the rendered legal services or does not pay for the accepted work, the provision of further legal services may be suspended until any objections to the report or payment are clarified. For Clients who place orders regularly, it is possible to establish a system of payment for legal services upon completion of individual stages of work.

In case the Client violates the terms of settlement, REVERA reserves the right to establish partial or full preliminary payment for legal services.

2. Client Manager

From the moment the Client contacts REVERA, a lawyer Client Manager (CM) is assigned to the Client.

The task of the CM is to coordinate all the Client's requests regardless of his/her involvement in the provision of services.

The CM for the Client is a "single point of entry", "one window" for the Client's requests to REVERA, the CM helps the Client to get answers to all organizational questions, as well as to sel ect the right lawyers specializing in the subject of the Client's request to work on it (regardless of the type of service and office). The CM is the lawyer with whom the Client initially received the request and brought the Client to the firm or is the first to initiate communications and work with the Client.

The key functions of the CM are:

key point of contact for the Client who is on call 24/7;
help clarify the Client's needs, inform the Client about new services and products of the company, seminars, webinars and publications relevant to the Client's business;
initial processing of the Client's requests and their distribution within the team;
monitoring the progress of fulfillment of the Client's requests;
handling all problematic issues on the project with the Client, if these issues cannot be solved with the project manager for some reason (including reports on the work performed);
coordination of project activities with project managers to achieve the most effective result for the Client.

The Client may also contact and discuss in REVERA his requests besides CM with other lawyers, with whom he has had experience of interaction, if it will be more comfortable for the Client.

If the Client has any wishes, they can be expressed in any convenient way, namely via:

feedback form on the website,
client manager,
address to the head of the office or managing partner,
during the customer satisfaction analysis (CSA).

3. Project Manager

Within the specific tasks, coordination of interaction with the Client is realized by the Project Manager (PM) - an employee responsible for full support of the Client's specific task. Sometimes your PM will act as a PM for individual tasks, for some tasks other lawyers may be assigned based on their specialization.

The key functions of the PM are:

planning work on the task, budgeting, defining the team of executors;
agreeing the terms of work with the Client on the task, and their changes;
control and coordination of work within the framework of a specific Client's request, adherence to the language, format, deadlines, verification, delivery of intermediate and final results to the Client;
maintaining communication with the Client, interacting with the Client within the framework of the request, informing the Client about the progress of work, changes, intermediate results;
promptly responding to the Client's questions and comments, including on the report on the completed work within the scope of his/her task;
coordinating work with the Client's project manager, if necessary.

4. Project Team and deadlines

The project team shall be determined by the PM based on the specialization, qualifications and current workload of the lawyers.

The Client's wishes are always taken into account and are subject to discussion between the PM and the Client.

REVERA tries to keep the stability of the team working on the Client's task as much as possible.

The deadlines of work execution are agreed by the Client in advance, and they are determined by the PM based on the planned labor costs, taking into account the current workload of the lawyers involved in the project, as well as the complexity of the project and its specifics.

5. Ban on employee poaching

REVERA builds trustful partnership relations with the Client.

In this regard, REVERA and the Client undertake mutual obligations not to poach any of its employees, i.e. the Client undertakes not to take any actions which result in termination of employment relations between REVERA/Client and its employee and establishment of labor or civil law relations between such employee and the Client/REVERA or its affiliate.

Such actions include, but are not limited to:

sending job offers to employees, including through recruitment agencies, through social networks, through any means of communication, through any official and unofficial sources;
inviting employees for an interview;
negotiating with employees related to offering them employment with the Client and its affiliates, etc.

In case of violation of the terms on the prohibition of employee poaching, the guilty party undertakes to immediately cease the actions, withdraw the job offer, reimburse the losses incurred, including expenses related to the search and recruitment of a new employee.

All disputes shall be resolved through negotiations.

6. Post-project communication

REVERA constantly strives to maintain a high level of quality of legal services rendered to the Client. In this regard, the company has implemented a methodology for analyzing client satisfaction.

The purpose of the CSA is to get objective feedback fr om the Client on the results of interaction with REVERA on the Client's requests. The interaction is understood as both practical solution of the Client's business tasks (professional aspect) and the level of service (aspect of client-orientation of the company and employees).

For Clients CSA is conducted every 8 months by REVERA specialist by means of a call, messenger or e-mail.

We will be grateful to you for your involvement in the CSA and detailed feedback, both positive and negative, it will help us to improve our service. The Client may express wishes to the specialist about the ways of communication during the CSA that are convenient for the Client.

The Client has the right to address the managing partner of the group, the head of the office, his CM, PM, any employee of REVERA with feedback and wishes. We guarantee that none of the Client's requests will be left unattended.